Health is wealth
TELBIOMED: Quality assurance via digital processes
TELBIOMED is a provider of an app to support the therapy of chronically ill people. Digitaliziation enables them to optimize the management of customer data and devices in order to better scale their services in the medium and long term.
Task
TELBIOMED is entrusted with the management of smartphones, which are handed over to healthcare business partners and end users. These devices require periodic maintenance and/or replacement. A complete mapping of these sales and logistics processes was required.
Customer & Sector
TELBIOMED Medizintechnik & IT Service GmbH
Healthcare
Services
Digital Consulting
Digitalization
Jira Configuration
Solution
We analyzed the existing software and processes which allowed us to provide recommendations for digitalization.
Duration
Start: 01/2020
Launch: 06/2021
Tech stack
Jira Software (Atlassian)
The problem
In many cases, standard software available on the market cannot represent the work processes established or envisioned by the company. Processes often have to be developed and implemented by the manufacturer at great expense – an effort that requires a lot of time and internal resources. Therefore, TELBIOMED started looking for an alternative solution.
The solution
Intensive discussions led to the use of the issue tracking system Jira (Altlassian) for the administration of user data and devices. Through the joint development of project concepts, automation & workflows, we were able to digitize all necessary administrative work in a structured way.
Conclusion
Successful digitalization comes down to making the right decisions, rather than spending money. In the end, it is important to find the right solution for your company.
Team/Credits
Consulting: Mario Fraiß, Stefan Klinger
PM: Michael Hsieh
Development: Michael Hsieh, Alexander Reiterer
Peter Kastner
Technology & Operations (TELBIOMED medical technology & IT service)
“With Fraiss IT we have found a competent partner for the planning and implementation of our digital processes with a focus on “sales and logistics processes” in Jira (Atlassian). Thanks to their commitment and the know-how of the Fraiss IT employees, we received excellent advice.”
Would you like to know more about this project?
