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Fraiss Asked Questions

You have questions, we have answers.

Turning an idea into reality is a process we are happy to help with. To answer some questions in advance, we have created a small collection of possible topics of interest. This should bridge the first hurdles and provide insight into our company mindset.

Why Fraiss IT as a service provider?

  • Supporting our costumer from the first step to the finished project or product is of utmost importance to us.
  • We value long-term cooperation, which is why we continue to service you even after the project has been completed.
  • This enables us to ensure a smooth continuation and development of your project, to learn from each other and to grow together.

How do I become a Fraiss Expert?

  • Our experts are handpicked and serve to complement our services and expertise in various areas and vice versa.
  • As an Expert you enjoy many advantages – among others by actively using our network. We would be happy to talk to you in more detail.

What do we mean by 360° digitalization?

The term originates from consulting and was modified for our purposes:

  • So-called 360° feedback in coaching is a method of assessing the competence of managers by evaluating their performance from various angles (employees, superiors, colleagues, etc.).
  • By 360° digitalization we mean to look at all essential technical and user-centric aspects during the software development of your digital product or adaptation of workflows into digital processes.

What does custom software mean?

  • Many software solutions established on the market cover only a basic set of processes and functionalities.
  • However, commissioning a “one-fits-all” provider in most cases results in high costs due to additional development Often, processes specifically suited to your company cannot be reproduced with the software’s base functionalities.
  • Custom software means that we develop software from the get-go to specifically meet your needs and technical requirements as well as those of the software end-users.

What is a service level agreement (SLA)?

Surely you are familiar with customer support.

  • A service level agreement specifies the form and intensity of customer support to be provided by the service provider.
  • Usually there are different levels of SLAs and costs depend on the level of support and what time (time & weekday[s]) support is needed.

What is a Person Day (PT)?

In our quotes you may see the term “PT” – short for “Person Day”. A person day is the output of a software developer in a regular working day (8 hours).

Why is change management important?

  • Organizations are increasingly under pressure to evolve digitally to be able to adequately respond to markets and customer needs.
  • Change management deals with far-reaching changes in companies and their impact – including business goals, strategies, structures, systems, processes and more.
  • Change management is vital to reshape core directions or processes within a company by taking all relevant stakeholders into account.

How important is accessibility in software development?

  • People with disabilities must be able to use software just like people without disabilities.
  • Accessibility applies to software in its various forms.
  • Different levels of accessibility and their compliance apply to different organizations (private sector, government or public sector companies).

Why is project management so important?

  • Every project requires an intermediary role to handle the communication between service provider and client.
  • Project management also includes the creation of issues (work tasks), the coordination of developers, documentation and reporting.
  • Project managers often “translate” the client’s needs to the developers and therefore play an essential role in projects.
  • An experienced project manager helps to move the project along to ensure completion in the given timeframe.

What is a lump sum project?

  • In a lump-sum project, both sides agree in advance on the project services and functionalities based on requirements. The requirements document serves as project framework by describing all project services and functionalities in detail and informs the quote.
  • You can provide us with your requirements document, or we define the requirements together in a workshop setting (Time & Material).

What is a requirements document?

The requirements document serves as project framework by describing all project services and software functionalities in detail and informs the quote.


What is an RFI?

  • RFI is the abbreviation for “Request for Information”. Typically, an RFI is sent to a wide variety of software providers to help evaluate if their solutions might be a proper fit for the client’s needs.
  • For example, if a company is looking for a new CRM system, the requirements and needs that the new system must meet are defined in workshops with relevant stakeholders. These requirements are then sent to potential suppliers as an RFI.


  • CRM (Customer Relationship Management) – CRM systems are used for customer care, as well as for the documentation and administration of customer relationships.
  • ERP (Enterprise Resource Planning) – ERP systems are used for the systematic planning, control and administration of personnel, resources, materials and much more, and is traditionally used in manufacturing companies.
  • DMS (Document Management System) – DMS systems are used for the digital management of electronic documents.

You want a CPQ?

In the context of software development, CPQ (Configure Price Quote) usually means “product configurator”. For example, you want to buy a new car and find a configurator on the manufacturer’s website. You select the desired model, add all your requirements (=configure), see the changing price (=price) at the same time and be presented with an offer (=quote).

Das Portrait von Mario Fraiß von TeamFraiss

Do you have any other questions or concerns? We are happy to help.

Mario Fraiß-Kollmanitsch
CEO & Sales Digital Projects